Taxpayers often have questions. Or need to ask HM Revenue & Customs (HMRC) for advice. Are you completing your returns properly? Do you receive the correct tax credits? Have you overpaid tax for the previous year? Whatever the reason, it’s time to talk. So, what’s the best way to contact HMRC?
Get in touch
Certainly, you can write a letter. However, HMRC now tends to rely on dialogue by webchat and telephone.
Webchat or telephone
Generally, the best way to contact HMRC is via the webchat service. You get to speak to an advisor in real time. Importantly, you also benefit from a written response. It’s a popular service, though. Sometimes, it’s difficult to get through. And what if you don’t have access to the internet?
In this case, pick up the phone. There’s an enhanced support service for anyone with disabilities.
Achieving your objective
Before you talk to HMRC, have a plan. Be clear what it is you want to achieve. Then, jot down key points to discuss. This is especially useful if you’re seeking guidance.
During telephone calls note the advisor’s name. Webchats automatically provide this. Always save or print the dialogue once you’ve finished a webchat. Afterwards, it will help if any problems arise. You’ll have a record. From your perspective, this makes it easy to verify what was said.
Don’t be intimidated. HMRC advisors are there to help you. So, if you don’t understand a response, ask again. Perhaps your specific questions weren’t answered? If so, tell the advisor and repeat them.
HMRC contacts you
Of course, there are times when HMRC will contact you. This dialogue may be by telephone, email or text message. Nowadays, people are worried about scammers. So, here are some tips to help you protect yourself.
Genuine email or text?
Unsure if the email or text is genuine? Consider this before you reply. Does the message ask for personal information or bank details? Don’t respond. HMRC will never request sensitive data by email or text.
Received a telephone call? HMRC should have sent a letter beforehand. If you’re worried, note the caller’s name. Say you will ring back and hang up. The telephone number will be in HMRC’s letter. Or you can find it via HMRC’s website.
Typically, you won’t speak to the person you called. That said, HMRC’s system will have a record of the previous contact. So, someone will be able to assist you.
Best way to contact HMRC
Invariably, a conversation with an HMRC advisor will resolve an issue quickly and easily. Plus, it brings you peace of mind. Therefore, it makes sense to get the most out of any dialogue.
For details about the best way to contact HMRC go to https://www.howardsca.co.uk/
Don’t forget, we have a dedicated tax team. Our specialists deal with a wide range of matters.
So, if you need advice, we can help. Call us today on 01785 243276. Or via our online contact form.